24/7 Customer Support in Cloud Website Hosting
Our cloud website hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting services well before you make a purchase or you are an existing customer and you have any question or a issue, you will be able to contact us anytime, which includes holidays and weekends. We have numerous channels to contact us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical matters or any matters which require longer time to analyze and deal with. In contrast to many other web hosting service providers, our trouble tickets have a warranted max response time of just one hour, so whatever your problem is, it'll be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get prompt assistance, particularly if your site is not working properly for whatever reason. Our Linux semi-dedicated service feature 24/7 customer and tech support, thus in case something happens, you will be able to use plenty of methods to contact us - phone line with a couple of local numbers around the world, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general issues, which means that in case you do not have an account yet, for example, you will be able to get extra info regarding our solutions, or we can assist you with simpler tech issues. The second two options are for strictly technical matters or anything that's more time-consuming since it is easier to follow the dialogue between you and our tech support crew. The guaranteed maximum response time for them is just one hour, the regular one - 15-20 min, therefore you will not have to wait for an entire day so as to receive assistance as you may need to do with various other service providers.
24/7 Customer Support in VPS Servers
Each VPS server package that we provide features 24/7 customer and technical support, so in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to contact us anytime, even holidays and weekends. For your benefit, we offer different means of communication - phone support with several local numbers worldwide, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues because it is much easier to track what's going on. The maximum guaranteed response time for all the email messages and tickets is an hour, but it rarely takes that long to receive support. In case you add the Managed Services upgrade that we supply, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server from our company, you're able to contact us anytime using a number of channels and the max time that you'll need to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you would like to know more about our website hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you're looking for assistance with third-party software that you are unable to set up or manage properly, you are able to add the Managed Services upgrade to your package and our sysadmins will assist you.