Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every single support request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your support ticket or email needs further assistance from an administrator, we’ll forward it and leave a note to inform you that your issue is being examined. If you order the Managed Services package, all of the tasks included there will be performed at a time that suits you.
A Top–Class Client Support Service
Should you require help while using our Site Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, you can get in touch with the tech support staff at any moment via the ticketing system. In addition, if you need help administering your dedicated web hosting server, you can order our Managed Services package, that includes Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, data backup hard drive storage space, etc.
An Intuitive Help Area
We have provided the Site Control Panel with a circumstantial knowledgebase, which offers detailed explanations of its features and functions. Moreover, we have shot in–depth video tutorials that will further instruct you how to carry out a particular action or solve a commonly experienced problem. The educational articles and the video tutorials are easily accessible from every section of the Site Control Panel through the Videos and Help buttons situated in the top right corner.