In case you have bought a hosting plan and you’ve got certain questions related to a particular function/feature, or if you’ve run into a certain obstacle and you need support, you should be able to contact the respective help desk support staff. All web hosting providers deploy a ticketing system no matter if they provide other methods of contacting them apart from it or not, because of the fact that the very best way to solve a problem most often is to send a ticket. This communication model renders the replies sent by both sides simple to track and permits the client service team members to escalate the situation in the event that, for instance, a system administrator needs to become involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to use at least 2 separate accounts to touch base with the customer care staff and to actually administer the hosting space. Non-stop switching between different accounts can often be a nuisance, not to mention the fact that it takes quite a bit of time for most hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast to what you may find with numerous other web hosting companies, the support ticket system that we are using with our cloud website hosting is part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to memorize different log-on names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, if you’ve got a query or experience a challenge, you can touch base with our customer support engineers instantly. Our system comes with a clever search mechanism. This implies that even in case you’ve opened an enormous number of tickets through the years, you will be able to find the one that you need with no effort. Moreover, you can see knowledge base instructions for solving commonly encountered problems.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more efficient to manage everything from a single place, which is why we have incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to handle the correspondence with our support staff together with your semi-dedicated account, which suggests that you will not need to remember additional logon credentials for another interface. You will be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files within your account. You can also look through older tickets using a smart search box or take a look at relevant FAQ articles, which provide solutions to commonly faced problems. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being just one hour, so there’ll always be someone to help you out.